Sales CRM software is a system that enables you to nurture relationships with customers and prospects to drive sales or sustain long-term profitability. It aggregates streams of customer data to surface insights that help you make better business decisions.
Why use CRM Software?
1. Generate insights for better resolutions.
You can consolidate disparate customer data to examine for patterns, trends, and other insights critical to strategic decisions or a timely response to market adjustment. Likewise, you can translate customer data streams from various sources like social media posts, support calls, and sales data to see the overall views on your brand.
2. Increase sales opportunities.
With more data on hand, you can qualify new leads faster and focus on promising prospects. You can also recognize which customers are terminated for an upsell, cross-sell, or sort out and reactivate dormant customers. Likewise, better engagement means customers are deposited happy and profitable in the long run.
3. Profile customers easily.
By organizing client data in a centralized database, anyone with access has a 360-degree view of clients. Information alike contact details, demographics, transaction history, support action are quickly retrievable by tags and filters.
4. Align sales and marketing.
Sales management software can feed on-the-ground data to help marketing craft campaigns and brand messages. Marketing can encourage sales with new leads in bulk. Both teams can share contacts, deals, and insights that fast-track the sales cycle.
5. Make an accurate sales forecast.
With a transparent sales pipeline, it’s easier to see what deals and tasks are coming in and out, what are moving and stagnating, giving you patterns for forecasting.
6. Keep track of customer social posts
You can maintain your social media pages from one place, making it easier to respond quickly to customer tirades, recognition, and brand mentions.
7. Collect data fast.
Sales Software can promptly store customer data on the field via mobile access. Support can save customer interactions in phone, email, chat with a few clicks. Marketing can automate the sorting of campaign feedback. Staff do less administration and work more on their core tasks.
8. Get real-time data.
Your reports and analytics use the latest data.
Key Features of CRM Software
1. Contact management.
Makes customer data in a centralized location. Contact details, demographics, transactions, customer service interactions, and other customer data are efficiently stored and retrieved.
2. Reporting and dashboards.
Combines streams of data in significant ways that help you to spot models, trends, management, and other market insights. Many CRM solutions can also create real-time data that makes reporting timelier and more accurate.
3. Lead management.
Manages leads from prospecting to regeneration. It lets you track sales activities, deals, and tasks and move them across sales stages. It also connects to contact management to let you view customer intercommunications and profiles in one window. Sales365cloud – Sales CRM solutions allow you to customize the pipeline stages.
4. Deals and Tasks.
Sales CRM Software lets you add, assign, and track actionable items and feed them into the sales pipeline. Deals and tasks can be automatically populated with customer data or modernized with real-time information.
5. Campaign management.
Manages campaigns from start to end, including fixing up target customers, automating workflows, and including success based on clearly specified metrics.
6. Email tracking.
Tracks opened or succeeded emails and normally works with popular email clients and mailers like Gmail, Outlook, and many others. Email tracing can be a part of campaign management.
7. Social media management.
Trace social media activity of your audience, such as likes and dislikes, comments, mentions, and shares. It can also be a part of campaign management or sold independently.
8. Mobile version.
Citta Solutions have Android and iOS app, and mobile responsive web application for
Sales CRM Software.
Main Purpose of CRM Software
Whatever solution you choose, make sure it has the following aspects to fulfill the main purpose of CRM software: nurture customer relationships.
The CRM software should do more than storing and retrieving data. It should be able to mine data, connect it, and analyze models to help you make insights for better choices. The more complex your business, the more difficult analytics you need.
The CRM software should be customizable to fit your workflows or business scenario. It should give you control over data, access, approvals, and to some degree, interface design.
Can more advanced features or users be added? The software should be able to extend its functionalities as your business grows. It should be able to manage further contacts, leads, deals, tasks, and run more advanced campaigns or generate more complex reporting.
The software should work with other popular business and productivity apps that you’re using. What are the most popular CRM combinations? These include popular email clients, mailers, document management, cloud storage, and calendars. It should also integrate with other customer-facing systems like salesforce automation, help desk, and content management systems.
5. Ease of use.
Setup should be fast, navigation is easy to follow, and the tools available. Overall, the Sales CRM software should be simple enough for casual users to guarantee employees will use it.
6. Mobile support.
How does Sales CRM software work when you step out of the office? Citta Solutions have an Android, iOS app or mobile responsive website version that you can access via smartphone or tablet.
To get quick demo of our software visit http://sales365cloud.com/Home/ViewDemoor you can directly call us at +91-8140297820 or you can email your requirement or query regarding software or solution at email@example.com