CRM Management Software, Lead management software, sales management software, sales software, Uncategorized

Amazing Features of Sales Management Software

A growing number of companies these days are opting for sales CRM solutions to improve productivity and results across sales personnel. There are several features, which perform such sales management software beneficial for organizations.

Refining Marketing Strategies
One of the main reasons why many companies worldwide are utilizing sales automation tools is because others can use data from the customer database of many software to determine individual customer demographics and decisions. This detail can be critical in developing the ultimate marketing campaigns from companies. The data collected from the customer relationship management software includes information on which commodities or services customers favor their standard demographics as well as, which time of the year those customers are most likely to buy. Using such data, companies can easily customize their marketing campaigns and procedures in the future to improve revenues.
Instant Information
Unlike other software, customer relationship management systems include centralized information, which is accessible to only sales organizations and additional activities within the organization. Therefore, the whole sales cycle from the primary point of contact until the closing sale achievement can be accomplished in a single snapshot with a click of a button. Data inside such sales automation systems not only expedite more business automation but can also be customized and filtered as per different team decisions.

Better Customer Service
Inside sales management software, businesses cannot simply track sales information pertaining to customers but also events connected with a customer post sales. Therefore, if a customer has communicated the company or has an issue, which is yet to be fixed, all of this information is provided inside the sales database along with accurate information and data such as whether callbacks are registered, what date and time these callbacks have been registered etc. In this manner, sales teams and customer service representatives can manage individual client issues or complaints in a timely manner, assure the effective resolution of all issues and enable greater levels of customer satisfaction.

More Recurring Sales
Since such a sales management system enables company sales personnel to assure timely analysis of issues, clients are automatically satisfied with the outcome. This also requires that such clients are more liable to remain loyal to the brand, thereby assuring more recurring sales and revenues.

Targeted Marketing
The customer connection management software contains data, which serves businesses understand customer choices in terms of products and assistance. Using such data, organizations will make more incisive and targeted marketing campaigns, which directly mark the needs of customers. This automatically assures that customers will be more likely to purchase outcomes from the company. This guarantees more quantities of sales and revenues for the company. Marketing and promotional elements can easily be sent out to consumers as and when new deals are out as all client information is readily available in a click through the sales management software.
Thus, advancing in a sales management system paves the process for many benefits for any business and many businesses are getting out the advantages – time you did too!
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CRM Management Software, Lead management software, sales management software, sales software

Powerful Lead Management Tool Sales365cloud At Your Fingertips

There’s a simple reason why Sales365cloud – Sales lead management software is the preferred lead management tool for top producers in the health insurance industry. It’s designed with their needs in mind.

Powerful Lead management software_24 September 2018
It’s a 24-hour administrative associate so dominant that many brokers and agents are saving money by not having to hire an admin to help them handle their candidate list.
Sales365cloud offers proven cutting-edge tools in a convenient online dashboard that makes lead management a breeze. It works with leads from multiple sources. And with just one click, you can access all your lead data or take advantage of the powerful tools and features only Sales365cloud – sales management software can bring together:

• Lead tracking Effective lead management begins with lead tracking. Sales365cloud – sales CRM lets you stay on top of all your prospects, whether you have a few dozen or a few thousand. You can trace the status of each lead and then compare the ROIs of various lead sources.

• Secure data storage Preserve your lead data from unexpected loss or theft with our ultra-secure servers.

Firewalls and SSL encryption preserve your data from hackers while retaining them always accessible only to you. Our redundant systems and co-location back-up suggest that your lead data will nevermore be lost. Plus, our web-based system means your sales staff can more immediately recover from minor disruptions to your office.

• Distribute leads Routing leads to your agents can soon be effortless while you upgrade to the agency lead administration system.

• Lead sales reports Get complete reports on your leads anytime you require them. You can quickly see where particular leads are in your sales pipeline and prioritize your efforts.

• Client communication Sales365cloud makes it easy to stay connected with prospects with the handy appointment scheduler. You can also email personalized proposals, reminders and marketing messages to individual leads from the Sales365cloud dashboard.

• Integration This is part of the powerful sales365cloud software of sales automation and web marketing tools, so it easily integrates with your system.

• Document management Your sales365cloud account comes with a built-in library of forms and brochures from the nation’s leading carriers. You can later forward copies of these informative documents to your leads in real time to help you close your sale.

• Knowledge Base Take advantage of dozens of resources, including Brochure, PPT, Feature list and articles to help you put your marketing and Sales365cloud tool into overdrive — free for Sales365cloud clients.

Sales365cloud is the preferred CRM tool for top health insurance agents. See how it can help increase your productivity and ROI by taking a demo today.
To get a quick demo of our software visit or you can directly call us at +91- 8140297820 or you can email your requirement or query regarding software or solution at

CRM Management Software, Lead management software, sales management software, sales software

Top CRM Features and Functionality List of Sales365cloud

The Sales Management software – CRM can carry a lot of the workload for business and sales processes. A Sales365cloud – CRM solution along with its native marketing integrations open up amazing opportunities for small businesses and large enterprises to thrive. Now more than ever, businesses need to expertly manage prospects and existing customers with great care. Using a CRM platform with the right features is an essential part of that strategy.

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Contact Management
This feature enables you to segment your contacts into groups to coordinate them. You’ll be able to find crucial customer data and reinforce your marketing strategies when launching new products.

Sales Team and Customer Opportunity Management
Quantifying the possibilities that your selling team has with clients is a comparatively new feature. You can now discover the customers that are many reasons to convert using this technology and improve your sales method.

Lead Management Software for Determining High-Quality Leads
This technology enables a manufacturer to decide the best customers to follow up with based upon demographic and psychographic factors. Work smarter, not stimulating when it comes to scattering down leads.

Reports and Dashboards
Users can view statistics in an extremely visual, appealing perspective using customized reports and dashboards. These give real-time data updates and a program that can be accessed from various portals, improving ease of access for a diversity of workers.

Customizable Home Screen and Layouts
The user interface (UI) of the program is flexible enough to provide the visual perspective of everything including the home screen. Designs can be changed and customized to fit customers’ preferences. The more spontaneous the design, the more likely it is that clicks will convert to purchases.

Sales Analytics
Create sufficient sales campaigns in the prospect by examining the hard data of past campaigns. Collect data from social media, polls and website traffic, then investigate it—all with the same software.

Mobile CRM
Take customer relationship management on a primitive device using mobile CRM application. Staff can also receive important alerts about a CRM program that is being conducted from a centralized location on a mobile device.

Sales Force Automation
Your CRM software has the ability to automate certain aspects of your sales including outgoing calls, follow-up campaigns and the organization of data for more effective campaigns. This will allow your staff to devote their man hours to more complex tasks.

Sales Forecasting
A large part of customer relationship management is determining a metric for success. Forecasting lets you know a benchmark by which you can determine whether your results are actually on par with your efforts. You can also use this data to determine where you need to direct future efforts.

Sales Collaboration
Do business with the best associates through the collaboration features within your management program. You can attract more sales by putting together people who work well by the numbers.

Email Client Integration
You can now gain all of the automation and the organization of a dedicated email client inside of your CRM user interface. Don’t depend on Outlook or IBM notes—find a CRM that will do double duty for you.

Workflow and Approvals
One of the ways in which your company will instantly increase its efficiency is by optimizing workflows. CRMs can facilitate optimization by automating processes like data collection and analysis, marketing campaigns, and other tasks that were previously done manually. They also often offer reporting and analytics to help users identify problem areas in order to improve them.

Territory Management
CRM solutions offer the ability to organize leads lists by geographic location and assign them to respective sales representatives. Divide and conquer!

Sales Data
Your CRM program will organize your sales and customer data into manageable chunks that can be used to inform all of the other data that you need to make decisions. You will be able to quantify measures that otherwise would have no data to consider.

CRM Data/File Storage
In order to maximize the organization of data, it must be properly stored. You gain a proprietary method of data storage so that the CRM program can pull up the data in an efficient manner. There will also be safeguards to protect and backup this important data to prevent losses and security breaches.

Files Sync and Share
CRM software functions as the synchronization platform for many of your outside programs. Because of the sharing features that CRM has, you can view all of your feature set from one platform.

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CRM Management Software, Lead management software, sales management software, sales software

CRM Software

Sales CRM software is a system that enables you to nurture relationships with customers and prospects to drive sales or sustain long-term profitability. It aggregates streams of customer data to surface insights that help you make better business decisions.

CRM Software

Why use CRM Software?
1. Generate insights for better resolutions.

You can consolidate disparate customer data to examine for patterns, trends, and other insights critical to strategic decisions or a timely response to market adjustment. Likewise, you can translate customer data streams from various sources like social media posts, support calls, and sales data to see the overall views on your brand.

2. Increase sales opportunities.

With more data on hand, you can qualify new leads faster and focus on promising prospects. You can also recognize which customers are terminated for an upsell, cross-sell, or sort out and reactivate dormant customers. Likewise, better engagement means customers are deposited happy and profitable in the long run.

3. Profile customers easily.

By organizing client data in a centralized database, anyone with access has a 360-degree view of clients. Information alike contact details, demographics, transaction history, support action are quickly retrievable by tags and filters.

4. Align sales and marketing.

Sales management software can feed on-the-ground data to help marketing craft campaigns and brand messages. Marketing can encourage sales with new leads in bulk. Both teams can share contacts, deals, and insights that fast-track the sales cycle.

5. Make an accurate sales forecast.

With a transparent sales pipeline, it’s easier to see what deals and tasks are coming in and out, what are moving and stagnating, giving you patterns for forecasting.

6. Keep track of customer social posts

You can maintain your social media pages from one place, making it easier to respond quickly to customer tirades, recognition, and brand mentions.

7. Collect data fast.

Sales Software can promptly store customer data on the field via mobile access. Support can save customer interactions in phone, email, chat with a few clicks. Marketing can automate the sorting of campaign feedback. Staff do less administration and work more on their core tasks.

8. Get real-time data.

Your reports and analytics use the latest data.

Key Features of CRM Software
1. Contact management.

Makes customer data in a centralized location. Contact details, demographics, transactions, customer service interactions, and other customer data are efficiently stored and retrieved.

2. Reporting and dashboards.

Combines streams of data in significant ways that help you to spot models, trends, management, and other market insights. Many CRM solutions can also create real-time data that makes reporting timelier and more accurate.

3. Lead management.

Manages leads from prospecting to regeneration. It lets you track sales activities, deals, and tasks and move them across sales stages. It also connects to contact management to let you view customer intercommunications and profiles in one window. Sales365cloud – Sales CRM solutions allow you to customize the pipeline stages.

4. Deals and Tasks.

Sales CRM Software lets you add, assign, and track actionable items and feed them into the sales pipeline. Deals and tasks can be automatically populated with customer data or modernized with real-time information.

5. Campaign management.

Manages campaigns from start to end, including fixing up target customers, automating workflows, and including success based on clearly specified metrics.

6. Email tracking.

Tracks opened or succeeded emails and normally works with popular email clients and mailers like Gmail, Outlook, and many others. Email tracing can be a part of campaign management.

7. Social media management.

Trace social media activity of your audience, such as likes and dislikes, comments, mentions, and shares. It can also be a part of campaign management or sold independently.

8. Mobile version.

Citta Solutions have Android and iOS app, and mobile responsive web application for

Sales CRM Software.
Main Purpose of CRM Software
Whatever solution you choose, make sure it has the following aspects to fulfill the main purpose of CRM software: nurture customer relationships.

1. Analytics.

The CRM software should do more than storing and retrieving data. It should be able to mine data, connect it, and analyze models to help you make insights for better choices. The more complex your business, the more difficult analytics you need.

2. Customization.

The CRM software should be customizable to fit your workflows or business scenario. It should give you control over data, access, approvals, and to some degree, interface design.

3. Scalability.

Can more advanced features or users be added? The software should be able to extend its functionalities as your business grows. It should be able to manage further contacts, leads, deals, tasks, and run more advanced campaigns or generate more complex reporting.

4. Integration.

The software should work with other popular business and productivity apps that you’re using. What are the most popular CRM combinations? These include popular email clients, mailers, document management, cloud storage, and calendars. It should also integrate with other customer-facing systems like salesforce automation, help desk, and content management systems.

5. Ease of use.

Setup should be fast, navigation is easy to follow, and the tools available. Overall, the Sales CRM software should be simple enough for casual users to guarantee employees will use it.

6. Mobile support.

How does Sales CRM software work when you step out of the office? Citta Solutions have an Android, iOS app or mobile responsive website version that you can access via smartphone or tablet.

To get quick demo of our software visit you can directly call us at +91-8140297820 or you can email your requirement or query regarding software or solution at

CRM Management Software, sales management software, Uncategorized

Sales Lead Management Software

New start-ups are emerging each day and the existing businesses are expanding itself by giving a tough run to their competitors. Businesses now have become a way too complex and competitive making it difficult to retain customers. On the other hand, it’s a plus point for the customer; they have the number of options available. If you fail to provide the service they want, at the time they requested they are definitely going to look for the next best option.

Sales Lead Management Software
Now just imagine if you get a superpower which helps you track information about your interested customers. You can know what they want, how they found you, what is their location, their contact number and other details All you then need to do is provide them the information they want before your competitor does it. Sales Management Software is here to help you gain that superpower by streamlining the entire sales process.

Make sure your Sales Management Software has these basic features:
Now it’s a high time you change the traditional methods of running the sales team and adapt sales management software that makes sure that your sales team and your potential customers are freed from all that extra stress.

Ask yourself a certain question before getting sales management software, never rush your decision-making process. Will it mingle with your current sales process? Will it prove productive to your company’s social media functions? Will your software vendor extend support in case of trouble arises?

Make sure you are getting user-friendly software for your employees. It should be less technical with easy navigation and proper layout. It should be beneficial for your sales management team in every manner. Although software price is an important consideration, yet again the transformation that sales management tool will bring to your business cannot be ignored. Last but not the least make sure it matches with your sales team’s objective, requirement, and expectation.

There are some key features which you should always look for when getting yourself a sales management software.

1. Contact Management
In every business sales department, it’s actually people interacting with people. Therefore it is necessary to have a coherent contact management system in place. Customer data is organized in a centralized location. Various customer data like his contact number, demographic, customer service interaction can be saved and retrieved here.

2. Lead Management
Helps you get a 360-degree view of the sales activity, deals cracked till now and tasks undertaken. It also connects to the contact management system which provides a complete view of the customer and his interactions so far.

3. Dashboard
It amalgamates streams of data coming from various sources in a meaningful way that generates patterns trends and behavior and other market insights. Some software also provides advanced features like tracking lead data from the third-party websites.

4. Deals and task
Sales Management tools allow you to add, assign and track significant items and add them to your business pipeline. Deals and tasks get populated by itself using customer data. Another way to do this is updated using real-time information.

5. Campaign Management
Campaign Management includes setting up target clients, mechanizing of work processes, and measurement of success on predefined metrics. Two of its sub-features are:
• Email Management:

It helps you track opened and clicked emails and works with popular email clients like Gmail, Outlook, and MailChimp.

• Social Media Management:

Tracks online social networking movement of your customers their likes and dislikes, shares, comments, reviews, mentions etc.

6. Analytics
Most organizations want to know what’s ahead in the lead funnel. For instance, the sources producing the most revenue, the conversion examination at each stage, the point where communication is not up to the mark, the business response time and so
on. These bits of knowledge are significant in reinforcing the entire lead management process.

7. Sales Order Management
It’s the time when all your hard work pays off starting from your first interaction with the client till when he actually places an order. This is one of the most important features your software should it ensures you are making your customer happy by delivering products on time irrespective of their geographical location. You can incorporate this feature or can get yourself a completely different sales management software to track the delivery process from the moment the order is placed till it is delivered to your customer.Your software should be able to do some core functionality, obviously starting with sales order management, General Accounting, Inventory Management, Warehouse Management and Delivery Management.
Now if you are a multicenter organization then you will have to look for one more additional feature i.e. the lead distribution feature. It’s very important for such an organization to manage few things to avoid mistakes and increase efficiency. These are listed as below:

• Centralized Lead Management in place:

Have a centralized lead Management Software in place, but also take proper care of how its access should be granted. Restrict users from viewing confidential information. You would obviously not want to overwrite data by the sales manager from another location.

• Distribution of Lead Automatically:

The software should automatically distribute lead to particular centers and salespeople using location and another lead attributes. This avoids manual errors, makes the potential customers experience better as local communication give them a flexibility of expressing their needs in the language they are most comfortable.

• Different Analytics for different centers:

Gives an Analytics report that helps you analyze if a particular center is getting proper ROI. It also gives you details about the best and the worst performing centers so the future actions to be taken can be decided accordingly.

If you want a quick demo visit ous at or you can directly call ous at +91-8140297820 or you can directly send ous email with your requirement at

CRM Management Software, sales management software, Uncategorized

Sales Management Software Benefits

A sales management system can drive company effectiveness by minimizing admin tasks and centralizing buyer data. The system provides the sales supervisor to allocate tasks to the right sales person and preferences good leads, as well as enhancing forecasting and analytics.

Sales Management Software Benefits.jpg
The key benefits of a sales management system include:
More granular prioritization
A detailed overview of customer history
Automated workflow and reduced admin
Improved forecasting, analytics and reports

1. More granular prioritization
A good sales CRM software helps managers to priorities account actions and assign them to the right rep for the job. For example, the system could help the team to tailor customer-specific developments or packages based on an analysis of the client’s needs. It will also recommend and filter leads to help focus on those that are most likely to lead to revenue for each product.
2. A detailed overview of customer history
Sales365cloud – Sales CRM Software Solutions, every communication by sales, marketing or customer representatives can be held in the same place allowing every employee to understand the customer journey so far. This type of overview ensures there’s no going over old ground with a customer, wasting their time and yours, but more importantly, sales staff can approach each customer with a personal touch, just by knowing their history.

3. Automated workflow and reduced admin
Sales CRM software solution keeps your reps focused on sales, not distracted by mounting admin tasks. Most software can identify the important information in calls, emails, texts and documents and track responses to those so the database is up-to-the-minute. They also help with contact management by automatically creating reminders and calendar tasks for staff to follow up on leads after initial contact or simply contact a long-time customer when it’s been a while.

4. Improved forecasting, analytics and reports
Sales management solutions can assess sales cycles, competitiveness and the effectiveness of sales campaigns and tools. By analyzing traffic volumes and sales conversion ratios, for example, the software can assess performance and identify areas that need improving. It can also capture and compile data to make sales forecasting much simpler and help the future pipeline by identifying where effective lead sources are coming from. Advanced sales management tools

With the internet at their fingers, customers are more sophisticated than ever and they expect companies to meet that level of sophistication. They want to be able to communicate with and source information from businesses quickly and easily; they want customer service online and through social networks as well as over the phone.

Sales representatives also want and expect advanced tools to help them do their job well. Cloud and mobile applications and access to high quality, real-time customer information have moved from niceto-have to essentials of the sales toolkit.

Cloud-based working
Taking sales management systems into the cloud gives you all the benefits of the software, accessible from anywhere. That means that sales staff can complete tasks like collaboration, monitoring their performance, managing partner programs and viewing workflow and approvals both when they’re in and out of the office.
Many cloud-based sales solutions also offer sales management tools as applications so employees can access them from their mobiles.

Mobile apps
It’s not enough to be able to just access cloud-based systems on the go. For the best functionality, sales software needs to offer native mobile sales management applications with mobile-specific features that are intuitive and easy to use. The best of these will also work offline so sales staff can continue to input data in black spots and that data will later be synced up to cloud when they reconnect.

Mobile apps can also offer nifty additional features, such as using smartphones’ geolocation features. Geolocation can help sales staff to plan efficient routes when they’re visiting clients in person, map customers to visualize their sales region and even sync with car GPS to get quick site nav directions.

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CRM Management Software, sales management software, Uncategorized

Benefits of Highly effective selling – Sales Management software

Highly successful sales management hinges on maintaining a deep familiarity with your customers, then working with your colleagues to leverage that collective knowledge across all aspects of your business. Long gone are the days of traditional, paper-based processes for managing and evaluating your sales efforts. The advent of sales tracking software has changed the face of sales management forever; with automation, smart workflows, and extensive analysis capabilities, it’s now easier than ever to maintain a strong, successful sales team. There is an exhausting spectrum of software solutions to choose from, but not all are created equal. However, there are some core benefits that every solution should provide to its customers. Here are five key benefits that you should be receiving from your sales tracking software solution:

Sales Software Benefits
Improved Collaboration and Internal Communication
One of the most critically important advantages of leveraging cloud-based, sales tracking software is the ability to aggregate all of a contact’s information on one, universally accessible contact page. Because you’re working in the cloud, every team member—regardless of their department—can have access to view and update information on a contact’s page. Every interaction with that contact is tracked and updated in real time, meaning the information therein will always be up-to-date. This drastically reduces inefficient overlap that occurs when two teams, working in isolation, gather the same information on the same contact. Regardless of who is assisting your customer today, he or she will have all of that customer’s historical data at their fingertips. Sales365cloud CRM lets you rest easy knowing that everyone on your team is aligned in their efforts to support existing customers and convert new leads.

Single page management gives you full visibility into your prospects and customers, including contact information, communication history, social media profiles, interests, lead scores, and more.

• Contact timelines provide a visual representation of contacts’ activity histories, including emails exchanged, website visits, social updates, and dashboard activity.

• Data accessibility is universal when you work in the cloud, empowering your employees to access and work with customer data anytime, from anywhere.

• Activity histories let you quickly glance at your contact’s page and see the emails they have opened, links they have clicked, videos they have watched, and more.

Maximum Operational Efficiency
How much of your staff’s time is spent on routine administrative tasks? What if you could reduce that time by 50% or more through utilizing cloud-based solutions to automate and streamline the majority of your administration? What would you do with all the extra time? In short, you would be able to spend more time and energy where it truly matters most: converting leads, closing deals, and devoting more attention to your customers—ensuring that they are consistently satisfied with your products and services. Sales365cloud CRM empowers you to automate daily administrative tasks and free up time so your team can focus less on keeping the lights on, and more on revenue-driving efforts that help you fulfill your vision and mission.

• Drag-and-drop project management tools enable you to assign tasks to colleagues, trigger task alerts, and see which tasks are complete and which still need attention.

• Intuitive, user-friendly interfaces let you easily navigate your task list, sort by due date, and mark tasks complete as you move through them so that you never fall behind.

• Built-in smart workflows align processes across your organization, guaranteeing consistency in your internal processes and ensuring no steps are missed along the way.

• Advanced telephony capabilities—such as one-click dialing, call scripts, voicemail automation, auto dialer, and call logs—increase the volume of prospects you connect with, extending the reach of your brand.

Deeper Understanding of Customer Behavior and Interests
Selling to someone you know very little about is an uphill struggle. Wouldn’t it be nice to know that the prospect you’re speaking with tends to click on any video you send? Or that a specific segment of prospects engages consistently with infographics, but rarely reads your blog?

Armed with this kind of knowledge about your contacts’ interests and common behaviors, you can properly prepare for and execute the perfect conversation with them.
Sales365cloud CRM provides world-class insight into your prospects and customers, leaving you fully equipped to provide them with what they need, right when they need it.

Advanced web analytics tools let you track the web activity of your prospects and customers; analyze their behavior and identify patterns and tailor your interaction with them accordingly.

Lead scoring capabilities let you score prospects based on their interests and activities. Assign higher scores to your most popular content and highest value behaviors, and lower scores to less impactful behaviors.

Tag-based segmentation allows you to categorize your contacts based on their interests, demographics, and more making it easy to leverage user-centric messaging across customer segments.

Social media integrations let you sync your contacts’ social media profiles and interact with them directly through Sales365cloud CRM.

Greater Insight and More Informed Decision Making

Effective sales management relies heavily on maintaining a clear and accurate view into the progress your team is making. To achieve sustainable, long-lasting success, it is critically important that you are working with actionable insight that has the capacity to drive revenue for your company. When you have access to easily digestible dashboards and custom reporting, you make more informed decisions for example, with the right insight you can identify bottlenecks that are slowing down the flow of your sales funnel, dig deeper to understand where and why deals are stalling and take action to course-correct.

Moreover, if your software solution provides powerful reporting and visual dashboards around companywide revenue generation and sales performance, you can begin to forecast future sales and company growth. Knowledge is power, and with the right insights into your ongoing and historical results, you’ll feel more confident in how you will perform over the next quarter.

Sales365cloud CRM puts all that information and insight right at your fingertips, giving you peace of mind that every important decision you make is informed by reliable, quantifiable data.

• Lead conversion reports show you how quickly leads are passing through your funnel and let you better understand how many deals are at each stage of the pipeline.

• Sales funnel analysis empowers sales managers to evaluate the performance of their teams and develop sustainable strategies for ensuring important sales KPIs continue to perform.
Predictive analytics helps you more accurately forecast future revenue and close rates based on pipeline activity.

• Automated email reports provide insight into leads created, leads converted, and a variety of Additional criteria that you select when creating custom reports, giving you the information, you need most.

• Cohort analysis allows you to slice and dice your data in order to analyze the behavior of specific categories of users or customers so that you can adapt your approach accordingly moving forward.

More Satisfied Customers Over the Long Term
Winning deals is generally the top priority of a sales team. But what about keeping new customers satisfied once their contract is signed? If recurring revenue is part of your business model, customer retention is of paramount importance. Even if not, ensuring that your new customers are happy is crucial if you want brand recognition through word of mouth. Best in class sales tracking software improves customer satisfaction in many ways. Automation of daily tasks frees time for your staff so they can devote more time to one-on-one interactions with customers. Incorporating automated surveys to gather customer feedback enables you to aggregate and analyze their responses and respond more quickly when a customer needs assistance or has a question. A happy customer is a reliable revenue source, and the right software solution ensures you excel in customer satisfaction.

Sales365cloud CRM propels you to the next level of customer retention and satisfaction, ensuring long-term interest in your brand.

• Online calendar views allow prospects and customers to schedule their own appointments with you, guaranteeing that their appointment time is always convenient for them.

• More information about customers with a 360° single page view of their interests, history, etc. allows you to provide a personalized, world-class experience with every interaction.

• Integrated helpdesk features let your support team view support ticket histories, respond to customer issues more quickly, and continually analyze and improve upon your service.

• Advanced communication tools and automated communications mean that your customers are never left wondering when you will respond to them.

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